Course Catalog – ITIL

Please click on the Course Name for further description.

Course ID Course Name
1223 How to Create an ITIL Service Desk & Incident Management Process
1225 How to Define and Value IT Services
1224 How to Get Started with ITIL®
1221 How to Master Problem Management
1222 ITIL Service Catalog
1211 ITIL® for Executives
1212 ITIL® Service Capability: Operational Support and Analysis
1213 ITIL® Service Capability: Planning, Protection, and Optimization
1214 ITIL® Service Capability: Release, Control, and Validation
1215 ITIL® Service Capability: Service Offerings and Agreements
1216 ITIL® Service Catalog
1217 ITIL® Service Lifecycle: Continual Service Improvement
1218 ITIL® Service Lifecycle: Service Design
1219 ITIL® Service Lifecycle: Service Operation
1210 ITIL® v3 Foundation
1220 ITIL® v3: Managing Across the Lifecycle

Course Catalog:

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